Frequently Asked Questions

  • Raw hair is hair that has not been dyed, bleached, straightened, or chemically treated in any way. All of our hair is in its natural state when cut, with the cuticle intact and aligned in the same direction. This prevents the hair from matting and tangling. The hair is extremely healthy and will look gorgeous, wash after wash. All hair from Mink’s hair London can be bleached, dyed, blow-dried, and styled with hot styling tools. We guarantee that our hair is 100% human hair with all cuticles aligned in the same direction.

  • Hair from Mink Hair London comes in bundles weighing 100 gram.

  • We advise when purchasing
    Lengths 14”-16” 2 bundles or more is recommended.
    Lengths 18”-26” 3 bundles or more is recommended
    Lengths 28-32” 5 bundles or more is recommended
    Bare in mind all our bundles are double drawn.

  • Yes. This hair can be coloured, bleached, straightened, and curled. It is recommended that you wash and condition it regularly after colouring. Treat this hair as if it is your own.

  • With proper care, our hair extension bundles will last a minimum of 3 years. Lace closures usually last between 6 months. Because of the unique and delicate craftsmanship, lace frontals have a shorter life span of  3 to 5 uses, and typically need to be re-applied and strictly maintained in order to get the full wear. To ensure that your protecting your investment, Mink hair London collection provides a hair care maintenance guide on our site to make sure that you get the most out of your beautiful raw hair.

  • To ensure that you are getting the most out of your virgin hair extensions, please make sure your bundles are washed regularly.
    Recommend shampoos:
    – Herbal essences Renew Hydrate Coconut Milk Shampoo
    – Argan Oil of Morocco pH Balanced Shampoo
    – Frizz Ease Daily Nourishment Shampoo
    – Dove Nutritive Solutions Daily Moisture Shampoo

  • Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

  • Please be aware that our bundles are being shipped from Vietnam & India and can take up to 1-2 weeks to arrive in the UK. Once the order has arrived in the UK we will be using the Royal Mail first class shipping method ( next day delivery) Track + signed. Ordering internationally please note that ones your order has arrived in the UK, our Royal Mail International shipping can take up to 4 days to arrive at your designated location, using our shipping method international Track + Signed. Delivery details will be provided in your confirmation email.

  • Royal Mail first class shipping.

  • We always aim to make sure our customers love our products, but due to the nature of our product, and federal health regulations, all of our hair extensions are final sale.

    We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best raw hair. If you have any questions comments or concerns, contact The Mink Hair London customer service directly at  [email protected].

    Just email us directly and we’ll take you through the process.